Last Updated August 2018
PLEASE REVIEW THE FOLLOWING CAREFULLY SO THAT YOU UNDERSTAND OUR PRIVACY PRACTICES.
INFORMATION WE COLLECT
Information You Provide To Us
Personal Information. We may ask you to provide us with certain categories of information such as personal information, which is information that could reasonably be used to identify you personally, such as your name, e-mail address, and mobile number (“Personal Information”). We may collect this information through various forms and in various places through the Services, including account registration, or when you otherwise interact with us or other users. More specifically, when you sign up to use the Services, you create a user profile that may require you to provide your Personal Information such as: name, phone number(s), email address, password, zip code, credit card number, expiration date & security code or information regarding your PayPal, Google Wallet or other digital payment accounts. Information about your payment accounts is not held by StoryFit. We use a third-party payment processor to handle all payments made through the Services.
If you choose to provide data, text, information about you or your work, manuscripts, chapters, outlines, other samples of your work, usernames, graphics, images, photographs, profiles, audio, video, items, and links (“Submissions”) when using our Services, the Submissions will be viewable by us.
In addition, we collect your IP address or other unique identifier (“Device Identifier”) for your computer, mobile or other device used to access the Services (any, a “Device”). A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
Information We Collect As You Access And Use Our Services
In addition to any Personal Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. We may use Usage Information for a variety of purposes, including to enhance or otherwise improve the Services. You will not be subject to any decisions based solely on automated processing, including profiling.
Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your Personal Information, we will treat it as Personal Information. All data is stored in the U.S. and subject to U.S. laws but depending on the law applicable to you, you may benefit from additional specific rights.
A few of the methods that may be used to collect Usage Information include, without limitation, the following (and subsequent technology and methods hereafter developed):
Cookies. A cookie is a data file placed on a Device when it is used to access the Services. A Flash cookie is a data file placed on a Device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your Device. Cookies and Flash Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website.
Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our web and mobile pages and messages. The web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored in a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons or similar technologies help us better manage content on our Services by informing us what content is effective, count users of the Services, monitor how users navigate the Services, count how many e-mails that we send were actually opened or to count how many particular articles or links were actually viewed. We do not tie the information gathered by web beacons to your Personal Information.
Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the Services, and is deactivated or deleted thereafter.
Information Third Parties Provide About You
Information You Provide About A Third Party
If you choose to use our referral service to tell a friend about our Services, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Services. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program, and do not use this information for any other marketing purpose unless we obtain consent from that person. Please be aware that when you use this functionality through our Services, your e-mail address may be included in the communication sent to your friend.
HOW WE USE COLLECTED INFORMATION
Our primary goal in collecting your Personal information or Usage Information is to provide the Services to you, as well as providing you with an enhanced experience when using them.
To take steps to enter into a contract with you, or for the purposes of providing the Services once a contract is concluded, we will use the Personal Information you provide us when registering for an account to send you a welcoming email to verify your username and password. As below explained, we will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, telephone, or SMS or text message, in accordance with your wishes. We may also send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We may use your Personal Information or Usage Information that we collect about you for the purposes of providing the Services, and more specifically to:
- provide you with information or services or process transactions that you have requested;
- process your registration with the Services, including verifying your information is active and valid;
- allow you to view your account or account history;
- help diagnose problems with our computer server, and to administer our web site(s) (by using your Internet Protocol (IP) address).
In addition, we may use Personal Information or Usage Information that we collect about you to pursue our legitimate interest, particularly to:
- closely monitor which features of the Services are used most, and identify which features we need to focus on improving, including usage patterns and geographic locations so as to determine where we should offer or focus services, features and resources;
- send you electronic newsletters, or provide you with our special offers or promotional materials;
- improve the Services, customize your experience with the Services or serve you specific content which is relevant to you;
- enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes or other promotions;
- contact you with regard to your use of the Services and, in our discretion, changes to the Services or our policies;
- for internal business purposes in connection with maintaining marketing and sales records;
- include such information in our data analytics.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
When You Agree To Receive Information From Third Parties.
Third Parties Providing Services on Our Behalf.
We use third party companies and individuals for our legitimate interest of facilitating our Services, providing or performing certain aspects of the Services on our behalf – such as third-parties to host the Services, design or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide support, enable us to send you special offers, host our job application form, perform technical services, or perform other administrative services. We may provide these vendors with access to user information, including Personal Information, and this information sharing is limited to only the information needed by the vendor to carry out the services they are performing for you or for us. Each of these vendors are obligated not to disclose or use Personal Information for any other purpose.
While we may use third party analytics service providers to evaluate and provide us with information about the use of the Services and viewing of our content, aside from certain website statistics service providers for our legitimate purpose of enhancing our services, we do not share Personal Information with these analytics service providers, but they may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.
Administrative and Legal Reasons.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate for our legitimate interest of:
- satisfying any applicable law, regulation, subpoenas, governmental requests or legal process;
- protecting the safety, rights, property or security of StoryFit, our Services or any third party;
- protecting the safety of the public for any reason;
- detecting, preventing or otherwise addressing fraud, security or technical issues; or
- preventing or stopping activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
Further, we may use IP address or other Device Identifiers, to identify users, and may do so in cooperation with third parties such as copyright owners, internet service providers, wireless service providers and law enforcement agencies, including disclosing such information to third parties, to protect against potential or actual infringements or other violations of intellectual property. Such disclosures may be carried out without notice to you.
We may share your information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for our legitimate purpose of internal record-keeping and to improve the Services. We may also disclose and transfer all such information to a subsequent owner, co-owner or operator of the Services or applicable database, or in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests or assets or other corporate change, including, during the course of any due diligence process. In this case, we will give you prior notice either by a targeted e-mail or by placing a prominent notice on our website.
PUBLICLY DISCLOSED INFORMATION
User Generated Content and Public Information.
To request removal of your Submission from our Services, you may do so in your user account settings or you may contact us at email@example.com. If you have questions about how to remove content in a specific service or if you would like additional assistance with deletion you can contact support. Although we offer deletion capability for our services, you should be aware that the removal of content may not ensure complete or comprehensive removal of that content or information posted through the services.
THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES
The Services may contain content that is supplied by a third party, and those third parties may collect web site usage information and your Device Identifier when web pages from any online Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. These other web sites may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third party web sites or applications before submitting any Personal Information to third parties.
SOCIAL MEDIA FEATURES
CHANGING MY INFORMATION AND CANCELING MY ACCOUNT
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration and any Submissions. If your Personal Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through our support page. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you are based in the EU, see additional rights under the specific section below.
You may also cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.
We will retain your Personal Information, Usage Information, and Submissions for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Personal Information, Usage Information, and Submissions (including credit card information and account history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account (such as addressing chargebacks from your credit card companies), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
PARENTS AND CHILDREN
Because our Services are not directed toward minors, no one under 18 is allowed to register with or use the Services. We do not knowingly collect Personal Information from anyone under the age of 18. If we discover that we have collected Personal Information from a person under 18, we will delete that information immediately. If you are a parent or guardian of a minor under the age of 18 and believe he or she has disclosed Personal Information to us, please contact us at firstname.lastname@example.org and we will take reasonable steps to remove that information from the Services at the parent or guardian’s request.
The Personal Information, Usage Information, and Submissions we collect is securely stored within our databases hosted by Amazon Web Services, which uses standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information – such as any portions of your credit card number which we retain (we do not ourselves retain your entire credit card information). We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of our processing as well as the risk of varying likelihood and severity to your rights and freedoms. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to StoryFit you do at your own risk. We recommend that you not disclose your password to anyone.
YOUR CALIFORNIA PRIVACY RIGHTS AND NOTICE TO CANADIAN RESIDENTS
StoryFit, 3305 Steck Ave., Suite #275, Austin, TX 78757
StoryFit does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your browser may allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
YOUR EU PRIVACY RIGHTS
If you are based in the EU, you may have certain specific rights in relation to your Personal Information, including the right to:
- request access to and obtain a copy of your personal information;
- requests rectification of your personal information if it is no longer accurate or erasure of your personal information if our retention is no longer necessary for the purposes for which it was collected;
- restrict or object to the processing of your personal information in certain circumstances;
- data portability (if applicable).
If you wish to exercise any of your rights in relation to your personal information please send your request to us using the details set out in the “Contact US” section below. We will consider and act upon any request in accordance with applicable data protection laws.